Privacy Policy

Effective Date: Oct 1, 2025

Last Updated: Nov 26, 2025

1. Overview

Ticket Guys PLLC (“Ticket Guys”, “we,” “our,” or “us”) is a Texas-based law firm that helps clients resolve traffic and Class C misdemeanor cases quickly, securely, and with minimal hassle.

Your privacy is fundamental to how we operate. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, upload your ticket, or engage our legal services.

By using our site or services, you agree to the terms of this Privacy Policy and our [Terms of Service].

2. Information We Collect

We collect information in three primary ways:

A. Information You Provide

When you use our platform, we may collect:

Your name, address, email, and phone number
Ticket or citation details (including court, violation type, and officer info)
Driver’s license or ID information (when required for case representation)
Payment information (processed securely through a third-party provider)
Uploaded documents or photos, such as tickets or driver records

B. Information Collected Automatically

When you visit our website or app, we may automatically collect:

Device and browser information (IP address, operating system, cookies, analytics data)
Usage patterns (pages visited, time spent, actions taken)
This helps us improve security, optimize performance, and enhance your experience.

C. Information from Third Parties

When working with us or inquiring about your case, we may collect information from:

Courts and public record databases
Payment processors or verification providers
Other parties relevant to your case

3. How We Use Your Information

We use your data to:

Provide legal services and manage your case
Communicate with you regarding case updates and outcomes
File or respond to legal documents on your behalf
Improve our website, automation tools, and user experience
Comply with legal, regulatory, and ethical obligations

We never sell your personal information.

4. Attorney–Client Confidentiality

As a Texas law firm, all information you share with Ticket Guys in the course of seeking legal help is protected by attorney–client privilege and Texas Disciplinary Rules of Professional Conduct.

That means:

Your data is treated as confidential.
We only disclose it to third parties as necessary for your representation (e.g., to a court or opposing counsel).
Our staff, contractors, and software partners are bound by strict confidentiality and data protection agreements.

5. Data Security

We use industry-grade encryption and security practices to protect your data, including:

Encrypted uploads and storage for tickets and client documents
Access controls that limit data handling to authorized personnel only
Secure data centers located in the United States
Routine security audits and backups

While no system is completely immune from risk, we take all reasonable precautions to safeguard your information against loss, theft, misuse, or unauthorized access.

6. Automated Processing and Technology

Ticket Guys uses proprietary case-management automation to streamline filings and assign cases efficiently.

Automation may involve:

Digitally parsing your uploaded ticket
Assigning your case to the appropriate attorney based on court location and case type
Sending automatic updates or reminders

All automated processes are supervised by licensed attorneys to ensure compliance with ethical and legal standards.

7. Sharing and Disclosure

We only share information when necessary and lawful, including:

With courts, prosecutors, and other legal entities to represent you
With payment processors and trusted technology vendors who assist in service delivery
When required by law, subpoena, or court order
With your explicit consent

We do not sell or rent client data.

8. Your Rights and Choices

Even though Texas does not currently have a CCPA-equivalent, we provide similar transparency.

You may:

Request access to the information we have about you
Ask us to correct or delete your personal data, where applicable
Opt out of non-essential communications
Request a copy of your case data (in a readable format)

To exercise these rights, email us at support@texasticketguys.com.

9. Data Retention

We retain your data only as long as necessary:

To fulfill the purpose for which it was collected
To comply with legal and ethical obligations (e.g., record retention for legal files)
To resolve disputes or enforce agreements

After that period, data is securely deleted or anonymized.

10. Cookies and Tracking Technologies

We use cookies and similar tools to:

Analyze site performance and traffic
Remember your preferences
Improve the functionality of online forms

You can manage or disable cookies in your browser settings, though doing so may limit some site functionality.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with information, please contact us to delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Ticket Guys, PLLC

Email: support@ticketguys.com

Summary (in plain English):

We keep your data private. We don’t sell it. We protect it like a lawyer protects client secrets. Everything you upload is encrypted and handled only by authorized staff and attorneys. Automation helps speed things up—but humans make the final calls.